Return and Refund Policy

Return and Refund Policy

Like entertainment, Fuzz Band will also ensure to provide the best experience to customers through its products (Hoodies and Caps). While transacting through our platform, you can expect smooth and easy proceedings in returning the product.

This return and refund policy along with the Terms defines our procedures in accepting the returns, product cancellation, and refunds thereof.

Consent To Our Policy

• By using our website or making a request for a return or refund of our merchandise or purchasing our product, you will give your assent to be bounded by the terms and conditions indicated in this policy. And if you do not wish to accept these terms, you are recommended not to use our website or make any transactions.
• At any time we can change such terms and conditions that govern your cancellation, transaction, return, or refund of the products. So, please check these terms from time to time.

Reliability

At Fuzz Band, we only stock authentic products. Our items are reliable and genuine and are obtained directly from the manufacturer or their authorized distributors. Before shipping, we do several levels of meticulous quality checks, hence eliminating any chances of fake or pirated products. If you will have any concerns about thereliability of any of the items,which you decide to purchase from us, you can contact us directly through the email mentioned on our website and we will be happy to resolve your concerns.

Return policy

You may raise the request for the return of the product within 5 business days after it has been received. But it will be considered for return only if it follows certain conditions:

• If the wrong/different product is delivered to you other than what you had ordered
• Product is damaged during shipment
• Defective Item is delivered
• The product should be unused and in its original condition along with the original invoice receipt, MRP tags when you initiate a return of it

The product will not be considered for return if:

• The product is used/ tampered
• Invoices, and labels are missing
• Request for return is made after the time limitation

After receiving the return request, the product will be picked within few days by our delivery executive. Then this item will be brought back to our warehouse where we will in our sole discretion, verify whether the defect/ damage or inaccuracy claimed in such goods are admissible by us. We will also verify whether such defaults are made from our side and after the whole investigation will accept or reject the request.

Refund Policy

If the return request is accepted by us after the whole verification, a refund is initiated from our end. In case the order is prepaid through card or net banking, the amount will be refunded back to the account from which the transaction was made within 2-4 working days. In the situation of "Cash on Delivery Orders," a refund check will be deposited in their bank accounts for which the customer needs to provide their bank account details.

Product Replacement

You can also initiate the request for replacement of the product if:

• You received the wrong product
• Damaged/Defective Product
• Some parts of the product are missing

In such conditions also, the product will be replaced only when the product delivered to you is in original/unused condition along with the original invoice/sale receipt. We will accept the replacement request of such items subject to the terms of this policy. However, if you will make the request or register a complaint regarding the damage to the product within the replacement period, such a request will not be accepted.

Here also we will check whether the claims made by you regarding the default in the products is acceptable by us and then accordingly, we will accept or reject the replacement request. Such a decision by us will be final and binding.

Cancellations

An order can be canceled only till it is not processed for delivery, once it is packed and dispatched, it cannot be canceled. Once you request for cancellation, it will take some time to cancel your order and once we cancel it, we will notify you. We will make a refund from our side once the cancellation is approved, but this will take time to get reflected in your account according to the mode of payment used.

Customer Support

For any queries, concerns, or clarifications regarding cancellations, return, refund, or replacement, feel free to contact us through email at duaneis@thefuzzband.com, or booking@thefuzzband.com. Or just fill out the form on the website and we will get back to you.